Lost accounts / lost books

unknowncode · October 21, 2016, 9:19pm

Greetings, I am a rather old user of this account but…admittedly I been away for a while. Yesterday, I decided to log into my account and my email / username wasnt being recognized when I did a password recovery. I then tried to create a new account 1/2 expecting it to tell me “Email already in use” but surprisingly it didn’t and let me create the new account.

Sadly, upon checking my account I do not have any copy of books I won and bought.

Can anyone assist?
Regards

narrativium · October 21, 2016, 10:28pm

I am notifying someone about this thread, but this might be a better place to send the team a message about issues with your purchases: https://www.raywenderlich.com/contact

crispy8888 · October 22, 2016, 1:24am

Hey @unknowncode, I’ve sent you a support email with a few questions to help us assist. Respond on that email thread and we’ll see what we can do.

unknowncode · October 22, 2016, 8:09pm

Thank you, I have responded.