Help: successful paid for book, but the order failed?

🙃 Off Topic
1 
   I just buy the book iOS Apprentice, I successful paid through AliPay, but the order page told me failed, please help me with it.

I can provide the successful pay infomation from alipay website.

2

is there any support email address? that i can provide the successful payment infomation snapshot image from alipay website.

3

Where is my money go?
If the payment service is NOT stable, please check that.

and I can NOT find a support email address on this web-site.

4

Hi @dengxf

Sorry to hear that you’re having issues. We’ll get this sorted out for you ASAP.

The support email address is support@razeware.com.

sam

5

thanks. i will email more infomation to the address.

6

@samdavies Thanks for the heads up about this forum question. :]

@dengxf I received your email to our support desk and sent you a response back. Please look for my reply message.

7

Thanks very much!
the order has been finished, fastspring.com send complete notification today morning.