Unable to watch video

The video player is not working show that 403 forbidden error

@katiecollins Can you please help with this when you get a chance? Thank you - much appreciated! :]

Hi @rvigneshw,

I’m sorry about this :[

Could you let me know whether it’s all videos or one particular video you’re having trouble with?

I notice you don’t have an active subscription so perhaps it is a paid subscriber video you’re trying to watch?

If you’re still having trouble with a ‘free’ video, please could email support@razeware.com we can troubleshoot this.

Once again apologies for the inconvenience.

Kind regards,

I’m unable to watch any video not even free ones , when I checked console logs in my browser

Failed to load resource: the server responded with a status of 403 (Forbidden)

This error shows up!

As I found that this has been due to any adblock or in case of mine the “the brave browser’s built in shield” Disabling them will do the job!

@rvigneshw Really glad you actually managed to fix this after all! Cheers! :]

Hey. Just went into that and there is a way to disable the tracking under your account - privacy. Then you can let the shield on and get some privacy :wink: