Can not watch videos in Safari or Chrome

I’m a Chinese subscriber. The video player just doesn’t show. I can not watch any video on the website.

Hi @nazgullee, sorry to hear about your video player not displaying. Have your tried: restarting Chrome and Safari, clearing cookies, opening an incognito page and trying, making sure the browsers are up to date, check internet connection, or trying to play on different browser like Firefox? Were the videos playing before on either browser?


I understand your situation as I am in the exact same situation.

@gdelarosa, it is about the compatibility with certain browsers. My main browser is Firefox and I cannot watch any videos from this site or Vimeo. However if I try to view the same in Safari, then it works (at least for me). Chrome also works for me but I don’t prefer using it.



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