# They have passed 3 days that i lost my subscription and no anwser so far :(

**URL:** <https://forums.kodeco.com/t/they-have-passed-3-days-that-i-lost-my-subscription-and-no-anwser-so-far/8832>\
**Category:** 🙃 Off Topic\
**Created:** [March 9, 2016, 12:42pm UTC](https://forums.kodeco.com/t/they-have-passed-3-days-that-i-lost-my-subscription-and-no-anwser-so-far/8832 "2016-03-09T12:42:53Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![fatface](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/fatface/32/102075_2.png) [@fatface](https://forums.kodeco.com/u/fatface)\
**Post date:** [March 9, 2016, 12:42pm UTC](https://forums.kodeco.com/t/they-have-passed-3-days-that-i-lost-my-subscription-and-no-anwser-so-far/8832/1 "2016-03-09T12:42:53Z")

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Hey guys, i have already sent email with my paypal id confirmation, i paid on march 2 and lost my subscription, can anyone help?

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**Author:** ![marciokoko](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/marciokoko/32/32922_2.png) [@marciokoko](https://forums.kodeco.com/u/marciokoko)\
**Post date:** [March 10, 2016, 2:46pm UTC](https://forums.kodeco.com/t/they-have-passed-3-days-that-i-lost-my-subscription-and-no-anwser-so-far/8832/2 "2016-03-10T14:46:04Z")

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Ill get an admin on this…

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**Author:** ![csweigart](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/csweigart/32/85444_2.png) [@csweigart](https://forums.kodeco.com/u/csweigart)\
**Post date:** [March 11, 2016, 3:06pm UTC](https://forums.kodeco.com/t/they-have-passed-3-days-that-i-lost-my-subscription-and-no-anwser-so-far/8832/3 "2016-03-11T15:06:58Z")

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Hi @fatface,

I got your email message and responded to you a few days back from our support desk that this is all fixed on your account. Please do let me know if you have any other troubles and I’ll be happy to assist! :]

Cheers,  
Christine

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**Author:** ![mush\_melty](https://s3.amazonaws.com/cdn.raywenderlich.com/community/forum-assets/noun-game-ghost-878668.png) [@mush\_melty](https://forums.kodeco.com/u/mush_melty)\
**Post date:** [March 15, 2016, 9:02pm UTC](https://forums.kodeco.com/t/they-have-passed-3-days-that-i-lost-my-subscription-and-no-anwser-so-far/8832/4 "2016-03-15T21:02:27Z")

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I have also lost my account access to video tutorials, and my most recent payment was on March 1st. It seems that I am experiencing the same issue as the above poster (although my particular account had a forced login name change from “Mush Melty” to “mush\_melty”. Thank you for any help.

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**Author:** ![csweigart](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/csweigart/32/85444_2.png) [@csweigart](https://forums.kodeco.com/u/csweigart)\
**Post date:** [March 16, 2016, 10:18pm UTC](https://forums.kodeco.com/t/they-have-passed-3-days-that-i-lost-my-subscription-and-no-anwser-so-far/8832/5 "2016-03-16T22:18:45Z")

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Hi @mush_melty,

I’ve taken a look at your account and there’s an issue with linking the subscription to your new username. Brian can fix this for you, so i’ve forwarded your info to him. He or I will email you as soon as this is resolved.

If anyone else reading this thread is experiencing this issue, please do contact us at [support@razeware.com](mailto:support@razeware.com) so that we can assist. :]

Best,

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**Author:** ![vegetarianzombie](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/vegetarianzombie/32/94022_2.png) [@vegetarianzombie](https://forums.kodeco.com/u/vegetarianzombie)\
**Post date:** [March 17, 2016, 10:17pm UTC](https://forums.kodeco.com/t/they-have-passed-3-days-that-i-lost-my-subscription-and-no-anwser-so-far/8832/6 "2016-03-17T22:17:34Z")

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This should be all set now … if you bump into any other issues, feel free to reach out to us as soon as possible. Thanks!