# Order Not accepted

**URL:** <https://forums.kodeco.com/t/order-not-accepted/13491>\
**Category:** 🙃 Off Topic\
**Created:** [April 16, 2016, 1:41pm UTC](https://forums.kodeco.com/t/order-not-accepted/13491 "2016-04-16T13:41:37Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![allenshaw](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/allenshaw/32/34806_2.png) [@allenshaw](https://forums.kodeco.com/u/allenshaw)\
**Post date:** [April 16, 2016, 1:41pm UTC](https://forums.kodeco.com/t/order-not-accepted/13491/1 "2016-04-16T13:41:37Z")

</div>

Why do I always get “Order Not Accepted” when I’m trying to purchase a tutorial?

---

<div class="post-metadata">

**Author:** ![narrativium](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/narrativium/32/110937_2.png) [@narrativium](https://forums.kodeco.com/u/narrativium)\
**Post date:** [April 16, 2016, 6:53pm UTC](https://forums.kodeco.com/t/order-not-accepted/13491/2 "2016-04-16T18:53:38Z")

</div>

I’m not sure, but I’ve alerted those who can help you to the problem. Hopefully you’ll get a response soon.

---

<div class="post-metadata">

**Author:** ![allenshaw](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/allenshaw/32/34806_2.png) [@allenshaw](https://forums.kodeco.com/u/allenshaw)\
**Post date:** [April 17, 2016, 3:18pm UTC](https://forums.kodeco.com/t/order-not-accepted/13491/3 "2016-04-17T15:18:07Z")

</div>

Thank you very much!

---

<div class="post-metadata">

**Author:** ![csweigart](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/csweigart/32/85444_2.png) [@csweigart](https://forums.kodeco.com/u/csweigart)\
**Post date:** [April 18, 2016, 8:52pm UTC](https://forums.kodeco.com/t/order-not-accepted/13491/4 "2016-04-18T20:52:47Z")

</div>

Hi @allenshaw,

I sent an email to FastSpring and cc’d you about this. The order shows a failed payment, so I’m asking them what’s going wrong here and to assist you with completing the order. it may be something to do with the type of payment method you are using, but I’ll have to wait for a response from FastSpring to know for sure what the issue is.

They may reach out to you directly or email me with an answer. If they contact me I’ll forward you their message once I receive it.

Sorry for the inconvenience this has been!

Kind regards,  
Christine