# Lost Subscription

**URL:** <https://forums.kodeco.com/t/lost-subscription/15967>\
**Category:** 🙃 Off Topic\
**Created:** [June 15, 2016, 9:40am UTC](https://forums.kodeco.com/t/lost-subscription/15967 "2016-06-15T09:40:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dem](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/dem/32/34456_2.png) [@dem](https://forums.kodeco.com/u/dem)\
**Post date:** [June 15, 2016, 9:40am UTC](https://forums.kodeco.com/t/lost-subscription/15967/1 "2016-06-15T09:40:14Z")

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Hey, I’ve seen another post similar to this one so thought it was worth a shot.

I logged into my account to try and access some of the tutorials but have been told that I am not subscribed. I paid in October for a year so am definitely still subscribed. I’ve emailed support but haven’t heard back and would ideally like to get this sorted ASAP! I also had to change my username so assuming it has something to do with that.

Thanks

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**Author:** ![csweigart](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/csweigart/32/85444_2.png) [@csweigart](https://forums.kodeco.com/u/csweigart)\
**Post date:** [June 15, 2016, 3:09pm UTC](https://forums.kodeco.com/t/lost-subscription/15967/2 "2016-06-15T15:09:36Z")

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Hi @dem,

I just sent you an email about this from our support desk ([support@razeware.com](mailto:support@razeware.com)). Please look for my message and reply so I can get this fixed for you. Thanks!

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**Author:** ![dem](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/dem/32/34456_2.png) [@dem](https://forums.kodeco.com/u/dem)\
**Post date:** [June 15, 2016, 3:28pm UTC](https://forums.kodeco.com/t/lost-subscription/15967/3 "2016-06-15T15:28:35Z")

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All sorted, thanks a lot!