# Error message when I order your book

**URL:** <https://forums.kodeco.com/t/error-message-when-i-order-your-book/36950>\
**Category:** iOS\
**Created:** [November 25, 2017, 5:42pm UTC](https://forums.kodeco.com/t/error-message-when-i-order-your-book/36950 "2017-11-25T17:42:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![yangwulong1978](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/yangwulong1978/32/102075_2.png) [@yangwulong1978](https://forums.kodeco.com/u/yangwulong1978)\
**Post date:** [November 25, 2017, 5:42pm UTC](https://forums.kodeco.com/t/error-message-when-i-order-your-book/36950/1 "2017-11-25T17:42:42Z")

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hi, I have used my credit card to order your ios 11 tutorial.

and got below message.

my login name is [yangwulong0418@gmail.com](mailto:yangwulong0418@gmail.com)

can you check for me.

Hi — there seems to have been a delay with the automatic processing of your order. Your product should be available on the store page within ten minutes, but if not, please email us at [support@razeware.com](mailto:support@razeware.com) so we can make sure you get access to your purchased product. We apologize for the inconvenience!

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**Author:** ![shogunkaramazov](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/shogunkaramazov/32/108826_2.png) [@shogunkaramazov](https://forums.kodeco.com/u/shogunkaramazov)\
**Post date:** [November 25, 2017, 6:09pm UTC](https://forums.kodeco.com/t/error-message-when-i-order-your-book/36950/2 "2017-11-25T18:09:20Z")

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@csweigart Can you please help with this when you get a chance? Thank you - much appreciated! :]

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**Author:** ![csweigart](https://assets.chunter.kodeco.com/user_avatar/forums.kodeco.com/csweigart/32/85444_2.png) [@csweigart](https://forums.kodeco.com/u/csweigart)\
**Post date:** [November 26, 2017, 3:37pm UTC](https://forums.kodeco.com/t/error-message-when-i-order-your-book/36950/3 "2017-11-26T15:37:26Z")

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Hi @yangwulong1978, Sorry to hear there was a delay processing your order! I checked your order and it has gone through now so you should be able to access the book.

To download it go to [store.raywenderlich.com](http://store.raywenderlich.com) and log in (button in the upper right corner). Once you are logged in, you’ll see the orange download button below the image for iOS 11 by Tutorials.

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**Author:** ![system](https://s3.amazonaws.com/cdn.raywenderlich.com/community/forum-assets/noun-game-ghost-878668.png) [@system](https://forums.kodeco.com/u/system)\
**Post date:** [May 11, 2018, 9:42am UTC](https://forums.kodeco.com/t/error-message-when-i-order-your-book/36950/4 "2018-05-11T09:42:44Z")

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Closed on May 11, 2018, 9:42am UTC

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